Visit our website, click “Register,” fill required information and verify your email.

Government ID, proof of address, and bank account information.

1. Find the inventory item by stock number in our catalog
2. Click “Start Now” on the item page
3. Review item details and price
4. Confirm shipping details
5. Accept terms and conditions
6. Follow purchase instructions & KYC

Refunds are processed according to these guidelines:

1. Eligible Scenarios:

   • Failed KYC verification
   • Transaction cancellation before shipment
   • Item not matching verified specifications
   • Mutual agreement cancellation

2. Return Process:

   • Submit refund request
   • Document verification
   • Bank wire details confirmation
   • Return shipping coordination if needed

3. Fund Return:

   • Original bank account only
   • Wire transfer fees deducted
   • Full documentation provided

Follow these refund request steps:

1. Submit Request:

   • Log into dashboard
   • Select transaction
   • Click “Request Refund”
   • Provide detailed reason

2. Required Documentation:

   • Transaction reference number
   • Photos/videos (if applicable)
   • Communication records
   • Bank wire details

3. Review Process:

   • Initial review (24-48 hours)
   • Documentation verification
   • Decision notification
   • Wire processing if approved

1. Find the inventory item by stock number in our catalog
2. Click “Start Now” on the item page
3. Review item details and price
4. Confirm shipping details
5. Accept terms and conditions
6. Follow purchase instructions & KYC

We employ multiple layers of protection for payment information:

• All payment data is encrypted using PCI DSS compliant systems
• No credit card information is stored on our servers
• Partnerships with trusted, secure payment processors
• Real-time transaction monitoring for suspicious activity
• Secure payment gateways with fraud detection
• Regular security assessments of payment systems
• Tokenization of sensitive payment data

Yes, your funds are completely secure in escrow:

• Funds are held in segregated, FDIC-insured accounts
• Money is never mixed with operational funds
• Daily reconciliation of all escrow accounts
• Regular audits by independent firms
• Funds are only released according to strict escrow agreements
• Protected by our comprehensive insurance policy
• Backed by our security guarantee

We have a comprehensive response protocol:

1. Immediate account freeze upon suspicious activity detection
2. Notification to account holder via multiple channels
3. Investigation launched by our security team
4. All pending transactions are placed on hold
5. Assistance with reversing unauthorized transactions
6. Help with updating security credentials
7. Full incident report provided
8. Coverage under our fraud protection policy for eligible transactions

Our seller verification process includes:

• Identity verification through official documents
• Business registration verification
• Address verification
• Banking information verification
• Criminal background checks
• Credit history review (for business accounts)
• verification of previous transaction history
• Regular re-verification of active sellers

Our KYC (Know Your Customer) process includes:

1. Initial Documentation:
   • Valid government-issued photo ID
   • Recent proof of address (within 3 months)
   • Bank account verification
   • Source of funds declaration
2. Business Verification (if applicable):
   • Business registration documents
   • Company structure documentation
   • Director/owner identification
   • Business bank account details
3. Processing Timeline:
   • Initial review: 24-48 hours
   • Additional documentation requests: 24 hours
   • Final approval: 1-3 business days

KYC verification is mandatory for:

• All new account registrations
• Transactions over $1,000
• International transfers
• Business account setup
• Changes to account information

KYC renewal requirements:

• Annual review for active accounts
• Updates required for:
  • Address changes
  • Bank account changes
  • Business structure changes
  • High-value transactions

We currently accept only secure bank transfers/wire transfers: • Domestic Bank Transfers

• ACH transfers (US)
• Direct bank transfers
• Wire transfers

• International Wire Transfers

• SWIFT transfers
• SEPA transfers (European Union)
• International bank wires

Note: We do not accept: ❌ Credit cards ❌ Cryptocurrency ❌ PayPal or other payment platforms ❌ Cash or checks

Processing times vary by transfer type: • Domestic Transfers:

• ACH: 1-3 business days
• Wire transfers: Same day to next business day

• International Transfers:

• SWIFT: 3-5 business days
• SEPA: 1-2 business days

Important: Transactions are only considered complete after funds have fully cleared in our escrow account.

Yes, we accept international payments with the following conditions:

• Requirements:

• Sender must use a registered bank
• Full compliance with international banking regulations
• Complete documentation for transfers over $10,000
• Adherence to AML (Anti-Money Laundering) policies

• Important International Transfer Information:

• All payments must be in USD
• Sender bears responsibility for conversion fees
• Additional documentation may be required
• Compliance with SWIFT/IBAN requirements

Wire transfer process follows these steps:

1. Pre-Transfer Requirements:
   • Completed KYC verification
   • Active and verified account
   • Approved purchase request
   • Confirmed transaction details
2. Transfer Instructions:
   • Receive detailed wire instructions
   • Bank account details provided
   • Unique transaction reference code
   • Exact amount to transfer
3. Payment Execution:
   • Send wire through your bank
   • Include transaction reference
   • Submit transfer confirmation
   • Await verification (1-2 business days)

Required wire transfer details:

• Bank Information:
  • Bank name and address
  • SWIFT/BIC code
  • Account number/IBAN
  • Beneficiary name
• Transaction Details:
  • Reference number
  • Exact amount
  • Purpose of transfer

Processing times vary by region:

• Domestic Transfers:
  • Same-day processing if sent before cutoff
  • Next business day for late transfers
• International Transfers:
  • 2-5 business days standard
  • May vary by country and bank

Refunds are processed according to these guidelines:

1. Eligible Scenarios:

   • Failed KYC verification
   • Transaction cancellation before shipment
   • Item not matching verified specifications
   • Mutual agreement cancellation

2. Return Process:

   • Submit refund request
   • Document verification
   • Bank wire details confirmation
   • Return shipping coordination if needed

3. Fund Return:

   • Original bank account only
   • Wire transfer fees deducted
   • Full documentation provided

Follow these refund request steps:

1. Submit Request:

   • Log into dashboard
   • Select transaction
   • Click “Request Refund”
   • Provide detailed reason

2. Required Documentation:

   • Transaction reference number
   • Photos/videos (if applicable)
   • Communication records
   • Bank wire details

3. Review Process:

   • Initial review (24-48 hours)
   • Documentation verification
   • Decision notification
   • Wire processing if approved

1. Find the inventory item by stock number in our catalog
2. Click “Start Now” on the item page
3. Review item details and price
4. Confirm shipping details
5. Accept terms and conditions
6. Follow purchase instructions & KYC

Your account is protected by multiple layers of security measures:

• Industry-standard SSL encryption
• Regular security audits and monitoring
• Automated fraud detection systems
• Secure password requirements (minimum 12 characters, including special characters)
• Account activity monitoring for suspicious behavior
• Automatic account lockout after multiple failed login attempts
• Regular system updates and security patches

We take data protection seriously and implement the following measures:

• All personal data is encrypted both in transit and at rest
• Access to personal information is strictly limited to authorized personnel
• Regular data backups in secure, geographically distributed locations
• Compliance with GDPR and other relevant data protection regulations
• Strict internal data handling policies and procedures
• Regular employee training on data security
• No sharing of personal information with third parties without explicit consent

Our comprehensive security framework includes:

• 256-bit AES encryption for all sensitive data
• 24/7 system monitoring and threat detection
• Regular penetration testing by independent security firms
• Multi-layer firewall protection
• DDoS protection
• Regular security assessments and updates
• Secure data centers with physical security measures
• Regular security audits and compliance checks

To enable 2FA on your account:

Log in to your account
Go to “Security Settings” in your account dashboard
Click “Enable Two-Factor Authentication”
Choose your preferred 2FA method:
Authentication app (recommended)
SMS verification
Email verification
Follow the setup instructions provided
Save your backup codes in a secure location

Our secure delivery process follows these stages:

1. Pre-Shipment Verification:
   • Scheduled warehouse inspection
   • Physical inventory verification
   • Documentation review
   • Condition report creation
2. Pickup & Processing:
   • Scheduled pickup date confirmation
   • Professional transport service assignment
   • Loading supervision
   • Transport documentation preparation
3. Transit Phase:
   • Real-time tracking activation
   • Regular status updates
   • Route monitoring
   • ETA updates
4. Delivery & Verification:
   • Delivery appointment scheduling
   • Customer inspection period
   • Condition verification
   • Acceptance confirmation

Item verification occurs at multiple stages:

1. Warehouse Verification:
   • Physical inspection of inventory item
   • Documentation check
   • Photos and condition report
   • Verification against listing details
2. Loading Verification:
   • Pre-transport inspection
   • Loading documentation
   • Transport condition report
   • Secure loading confirmation
3. Customer Verification:
   • Delivery inspection rights
   • 48-hour inspection period
   • Detailed verification checklist
   • Acceptance confirmation process

Delivery process includes:

1. Pre-Delivery:
   • Scheduled delivery appointment
   • Delivery location confirmation
   • Special requirements review
   • Final ETA confirmation
2. During Delivery:
   • Professional delivery team
   • Item condition review
   • Documentation handover
   • Initial inspection opportunity
3. Post-Delivery:
   • 48-hour inspection period starts
   • Detailed verification process
   • Support team availability
   • Acceptance confirmation required

Our dispute resolution process:

1. Initial Filing:
   • Submit dispute within 48 hours of delivery
   • Provide detailed documentation
   • Include photos/videos of issues
   • Submit inspection report
2. Investigation Phase:
   • Case review by resolution team
   • Documentation examination
   • Contact with all parties
   • Expert evaluation if needed
3. Resolution Process:
   • Findings presentation
   • Solution options provided
   • Negotiation facilitation
   • Final decision implementation

Valid dispute reasons include:

• Condition Issues:
  • Undisclosed damage
  • Misrepresented condition
  • Missing components
  • Functional problems
• Documentation Issues:
  • Incomplete paperwork
  • Incorrect documentation
  • Missing certificates
• Delivery Issues:
  • Transport damage
  • Delivery delays
  • Wrong delivery location

Dispute resolution timeline:

1. Filing Period:
   • 48 hours post-delivery
   • Documentation submission: 24 hours
   • Initial review: 1-2 business days
2. Investigation:
   • Basic cases: 3-5 business days
   • Complex cases: 5-10 business days
   • Expert evaluation: Additional 2-3 days
3. Resolution:
   • Decision communication: 24 hours
   • Implementation: 1-3 business days
   • Appeal period: 48 hours

Our comprehensive support includes:

• Transaction Support:
  • Purchase guidance
  • Documentation assistance
  • Payment processing help
  • Shipping coordination
• Technical Support:
  • Account access help
  • Platform navigation
  • Document upload assistance
  • Tracking system guidance
• Special Assistance:
  • International transaction support
  • Language assistance
  • Custom documentation needs
  • Special handling requirements

Support priorities are handled as follows:

1. Emergency Priority:
   • Active transaction issues
   • Payment problems
   • Delivery complications
   • Immediate response required
2. High Priority:
   • KYC verification issues
   • Documentation problems
   • Shipping concerns
   • Response within 2 hours
3. Standard Priority:
   • General inquiries
   • Information requests
   • Account updates
   • Response within 4 hours

Our comprehensive compliance framework includes:

• International Regulations:
  • Anti-Money Laundering (AML) laws
  • Know Your Customer (KYC) requirements
  • Bank Secrecy Act (BSA)
  • GDPR and data protection regulations
  • OFAC compliance and screening
  • Counter-Terrorist Financing (CTF) regulations
  • International sanctions compliance
  • Cross-border transaction regulations
• Financial Compliance:
  • International banking regulations
  • Wire transfer protocols
  • Financial reporting requirements
  • Transaction monitoring systems
  • Currency transaction reporting
  • Suspicious activity reporting
  • Financial record keeping requirements
  • Banking partner compliance standards
• Vehicle-Specific Regulations:
  • Import/Export regulations
  • Vehicle transfer documentation
  • Transportation safety standards
  • Environmental compliance
  • Customs declarations
  • Vehicle registration requirements
  • Title transfer regulations
  • International shipping standards

Required legal documentation includes:

1. Personal/Business Documentation:
   • Government-issued identification
   • Business registration certificates
   • Tax identification numbers
   • Corporate structure documentation
   • Power of attorney (if applicable)
   • Beneficial ownership declaration
   • Source of funds documentation
2. Transaction Documentation:
   • Purchase agreements
   • Bill of sale
   • Transfer of ownership documents
   • Insurance certificates
   • Shipping declarations
   • Customs documentation
   • Export/Import permits
3. Compliance Documentation:
   • KYC verification records
   • AML compliance declarations
   • Risk assessment reports
   • Transaction monitoring records
   • Due diligence reports
   • Compliance certifications

Our legal framework includes:

1. Service Provider Obligations:
   • Due diligence requirements
   • Transaction monitoring
   • Regulatory reporting
   • Data protection compliance
   • Record keeping requirements
   • Security maintenance
   • Customer support provisions
2. Legal Limitations:
   • Transaction value limits
   • Geographical restrictions
   • Prohibited activities
   • Liability limitations
   • Force majeure conditions
   • Dispute resolution boundaries
   • Compliance restrictions
3. Regulatory Requirements:
   • Mandatory reporting thresholds
   • Investigation cooperation
   • Government agency compliance
   • Audit requirements
   • Documentation retention
   • Privacy protection measures
   • Security breach protocols

Our compliance monitoring includes:

1. Transaction Monitoring:
   • Real-time transaction screening
   • Automated risk assessment
   • Pattern recognition systems
   • Suspicious activity detection
   • Value threshold monitoring
   • Source of funds verification
   • Destination of funds tracking
2. Regular Audits:
   • Internal compliance reviews
   • External auditor assessments
   • Regulatory examinations
   • System security audits
   • Process effectiveness reviews
   • Staff training assessments
   • Documentation audits
3. Reporting Systems:
   • Automated compliance reports
   • Regulatory filing systems
   • Incident reporting procedures
   • Risk assessment reports
   • Performance metrics tracking
   • Compliance dashboard monitoring
   • Authority notification systems